Global Ehsan Relief Malaysia (GERMY) is a non-governmental organisation committed to protecting the privacy of our partners and individuals whose personal information we collect.
This Privacy Policy explains the types of personal information we collect from our partners and other individuals, as well as how we collect, use, disclose, and protect such information.
Our Data Protection Policy governs the collection, use, disclosure, and handling of your personal information. Global Ehsan Relief Malaysia understands that your personal information is important to you and is committed to handling it with appropriate confidentiality in accordance with applicable laws.
Global Ehsan Relief Malaysia collects personal information from our partners, donors, and volunteers when they provide it to us through various means, such as registration forms, surveys, or other interactions. The personal information we collect may include your name, address, email address, and telephone number.
Global Ehsan Relief Malaysia may collect personal data for the following purposes:
When you make a donation.
When you register for and participate in programmes organized by us.
When you contact us.
Global Ehsan Relief Malaysia may use the information you provide for the following purposes:
To provide information about upcoming campaigns and programmes.
To provide updates and reports on the impact of campaigns and programmes that have been carried out.
To inform you of and confirm your participation in campaigns and programmes organised by us.
To respond to any enquiries you may submit.
To fulfil any other purpose for which the information was provided to us.
Global Ehsan Relief Malaysia may use photographs of you for promotional purposes on our platforms. You may contact us if you do not wish for your photograph to be used.
Global Ehsan Relief Malaysia may share personal information with third parties under the following circumstances:
With third-party service providers who perform services on our behalf.
When required by law or to comply with valid legal processes.
To protect the rights, property, or safety of our charitable organisation, our partners, or other parties.
Global Ehsan Relief Malaysia implements appropriate measures to protect your personal data. These include the use of secure network servers and other technologies to safeguard our systems and data. In addition, only trained and authorised internal personnel are permitted to handle restricted personal data.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of the information we collect.
Our partners may request access to the personal information we hold about them by contacting us at info@global-ehsan-relief.org.my
We will provide access to their personal information unless access is restricted or prohibited by law.
If you wish to:
Withdraw your consent for us to use your personal data as described in this policy;
Update or amend your personal data; or
Make an enquiry or provide feedback regarding this policy,
please contact us at info@global-ehsan-relief.org.my.
We use cookies and other digital technologies on our website, in our emails, and in our digital interactions with you to help us understand website traffic, website performance, and the performance of our digital communications.
Cookies do not enable us to collect personal information about you. Global Ehsan Relief Malaysia does not knowingly store any personal information provided by your browser in cookies.
We offer a full money-back guarantee for purchases made through our website. If you are not satisfied with a product or service purchased from us, you may request a refund.
You may be eligible for a full refund within 30 calendar days of your purchase or donation. We encourage our customers to try the product or service during the first two weeks following purchase to ensure that it meets their needs.
If you have any further questions or would like to submit a refund request, please contact us.
We may update this Privacy Policy from time to time. If we make any changes, we will publish the updated Privacy Policy on our website and revise the “Effective Date” at the top of this Privacy Policy.
If you have any questions regarding this Privacy Policy or our Terms and Conditions, please contact us at:
Effective Date: 9 February 2023